Frequently asked questions

Accounts and free trials

Do I need a credit card to start?: No. Your free trial starts without payment details and includes all Pro features for 30 days. Some promo offers can extend it.
What happens after my free trial?: Choose Starter or Pro. If you don't choose, your account becomes read-only: you can still view and export your records. Nothing is deleted because the trial ended.
Can my team use my account?: Pro includes up to five users; Starter includes one. Invite teammates only when your plan permits it. The business owner controls invitations.
What happens to my data if I leave?: You can export your business data from Settings. A cancelled account becomes read-only after its paid period ends. To request deletion, use Delete my account in Settings; the team handles the request.

Plans and billing

Is there a yearly plan?: Yes. Starter is $140/year and Pro is $290/year, equal to two months free compared with monthly billing. When available, sync add-ons are $90/year each and follow your plan's billing schedule.
Can I upgrade or downgrade at any time?: Yes. Upgrades start right away, and you only pay the difference for the time left in your current billing period. Downgrades also switch right away, and the unused time on your current plan is credited to your next bill. Your billing date stays the same. Nothing is deleted when you downgrade; Pro features simply pause until you upgrade again. We never move you automatically.
Can I cancel anytime?: Yes. In Settings, the business owner can send a cancellation request. We'll confirm it by email. Once paid billing is available, access continues until the end of the paid period, then becomes read-only. Cancel a yearly plan within 14 days of paying for it for a full refund; otherwise partial periods are not refundable except where required by law.
Is there a money-back guarantee?: Yes, for a yearly plan: cancel within 14 days of paying for it and receive a full refund. Paid billing is not available yet, so no charges or refunds are processed today.
Will my price go up if I sell more?: No. Neither plan limits orders or sales. Your price stays locked while you remain on the same plan and billing schedule; switching to a different plan or schedule uses its current price.
Are Shopify and Etsy sync included?: No. The sync add-ons are coming soon, priced separately for either plan. The existing Shopify sales-report CSV import is included in Pro.

Features and support

What counts toward my limits?: Both plans include 150 active recipes and 500 active materials. Archived ones do not count. Different sizes made from one batch count as one recipe.
How does Refer a maker work?: Share this link with others so they can get a 30-day free trial, and you get 1 month free for every user who becomes a paying subscriber.
Who should I contact about a problem?: Email us at support@makersaide.com and we'll get back to you. While you're on a free trial or in early access, you can also use the Share feedback button inside the app.

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